“What Were They Thinking?” highlights products and presentations which just don’t make sense.
Back in October, I was purchasing a flight to Houston for an event there. The American Airlines website handily recognized that I had been on their site in the past couple days, looking at pricing.
Having your website follow up on a search query to try and make a sale: that’s nice customer service.
Unfortunately (and you can’t tell it completely from the snippet of the second email shown here), I had completed the purchase of the trip the day before.
Having your website follow up on a search query to try and make a sale that has already been made on that same wesbite: that’s braindead customer service.